API Support Overview - Technical Requirements Overview for New Installations and Upgrades - English - Foundation 22.1 - OnBase - Essential - Premier - Standard - external - Standard - Premier - Essential

Technical Requirements Overview for New Installations and Upgrades

Platform
OnBase
Product
Technical Requirements Overview for New Installations and Upgrades
Release
Foundation 22.1
License
Standard
Premier
Essential

Some OnBase customers choose to develop their own client applications to access their OnBase database or expand the functionality of certain OnBase modules (for example, Workflow and WorkView) using the OnBase Application Programming Interface (API). The OnBase API is a developer’s tool that requires a high level of technical sophistication to use properly. It is highly recommended that any customer who wants to use the API attend Hyland Software’s OnBase API Training course (available at https://university.hyland.com).

API-certified customers can submit their API support issue requests on the Hyland Community.

Support is provided to assist customers who believe they have identified a product defect while using the API in development or production. A defect is defined as behavior or performance of the API that is contrary to the behavior described in the product documentation. The OnBase API documentation contains informational articles and code examples to further assist with the understanding of the API. This documentation is located at https://sdk.onbase.com.

Customers who believe they have discovered a defect in the API should contact API Support for assistance. Hyland Software may require the customer to provide sample code or a use case so that Technical Support and Development can reproduce and investigate the issue.

Support for the API is limited to the resolution of API-related defects. API Support should not be contacted for assistance with non-API-related defects, programming, software design, business system analysis, a Microsoft operating system, or issues with development tools. Instead, the appropriate outlet should be contacted for assistance with these items (for example, your first line of support for non-API-related defects, or your account manager for programming and software design issues).