The Body of a Notification is Blank - Unity Client - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Standard - Premier - Essential

Unity Client

Platform
OnBase
Product
Unity Client
Release
Foundation 23.1
License
Standard
Premier
Essential
Issue

When the OnBase Mail Message dialog box is used, meaning the Use Native Mail Dialog option is not selected when using the OnBase Client or when using Novell GroupWise with the Unity Client or Web Client, and HTML is the default format for messages, the body of notifications may not be populated correctly.

Resolution

Set the default format to Plain Text or Rich Text to ensure that notification messages from OnBase are populated correctly. For more information on setting the default format for messages, see the External Mail Services documentation.