- Issue
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When opening a Microsoft Office document (such as an Excel spreadsheet) in the Unity Client on a workstation using multiple monitors, the Document Viewer does not display the file correctly. An Exception error may display with the following message: No document is open to perform the operation requested.
- Resolution
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This issue occurs when a workstation is using multiple monitors with different display scaling settings. For example, a workstation laptop may have the laptop screen set at 125% scaling and the external monitor set at 100% scaling.
To correct this issue, do one of the following:
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Modify the display settings so each monitor has the same display scaling.
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Set the corresponding Microsoft Office application to optimize for compatibility.
To set a Microsoft Office application to optimize for compatibility:
- Open the Microsoft Office application related to the incorrectly displaying document (such as Excel).
- From the File menu, select Options.
- On the General tab, under When using multiple displays, select Optimize for compatibility.
- Click OK.
- Restart the application.