Unable to Print Documents - Unity Client - Foundation 23.1 - Foundation 23.1 - Ready - OnBase - Essential - Premier - Standard - external - Standard - Premier - Essential

Unity Client

Platform
OnBase
Product
Unity Client
Release
Foundation 23.1
License
Standard
Premier
Essential
Issue

When a workstation does not allow write access to C:\Users\[user name]\AppData\Local\, some documents fail to print.

Resolution

For Document Types that use a file format requiring third-party application content viewers, such as .docx and .pdf files, the cache location used by the viewer cannot be overwritten and must be manually changed. For information about changing third-party application cache locations, see the application's documentation.

Hosted HWND Must Be a Child Window of the Specified Parent

Issue

When opening or importing a PDF document, the following message is displayed: Hosted HWND must be a child window of the specified parent.

Resolution

This is an issue with Adobe Reader's behavior when embedded in an application. Depending on your version of OnBase, do one of the following:

  • When using OnBase Foundation EP1 or earlier, disable protected mode in Adobe Reader. For more information, see Adobe Reader documentation.

  • When using OnBase Foundation EP2-EP5, set the value of webBrowserRenderMode to chromium in the appSettings section of the Unity Client configuration file.

  • When using OnBase Foundation 22.1 or later, set the value of webBrowserRenderMode to edge in the appSettings section of the Unity Client configuration file.