Slowness After Using the Notes Gallery - Unity Client - Foundation 24.1 - Foundation 24.1 - Ready - OnBase - Premier - external - Standard - Essential - Premier - Standard - Essential

Unity Client
Platform
OnBase
Product
Unity Client
Release
Foundation 24.1
License
Premier
Standard
Essential
Issue

After some time using the Notes Gallery, the Unity Client runs slowly. When checking Event Viewer, the message displayed states "System.OutOfMemoryException".

Resolution

This issue occurs due to data related to the Notes Gallery not being removed from memory. An administrative user can use the Force GC Collect button within the Troubleshooting layout of the Unity Client to clean up the Notes Gallery data.

To clean up Notes Gallery data:

  1. Open the Unity Client.
  2. Log in as an administrator.
  3. Click File.
  4. Click Troubleshooting.
  5. Click Force GC Collect.
  6. Close the Troubleshooting window.