The following should be considered with regard to end-user workstations:
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Ensure that the proper compatible third party applications are installed (for example, Adobe Acrobat or Microsoft Office).
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Ensure that the directory where the Unity Client is installed is added to the virus scanner white list.
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Make note of any settings in the Unity Client configuration file that have been modified from their default values.
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Ensure that the Application Server URL is correct in the ServicePath field of the Unity Client configuration file and can be accessed from a web browser. Verify the user does not receive certificate errors and is not prompted for authentication credentials.