Security access to VPConnect is strictly controlled. User accounts are therefore managed internally by your administrator of the system. End users cannot initiate the setup of their own accounts. User requests for a new account should come through a designated process established with your end users such as a website request page or a phone number for designated internal contact person. Once that request is received, the following steps should be followed.
When setting up external user accounts, you must be logged in with an account that is assigned to the Vendor Admin role and you must be accessing the VPConnect website using the external web address, not an internal web address such as \localhost\.... This last part is critical because the link that is embedded into the email sent out to the new user as part of the last step of this process uses the root of the web address displayed in the browser. This does not apply when setting up internal accounts.