You may be unable to add a document to a folder under any of the following conditions:
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You have insufficient privileges to add documents to the folder.
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The folder's Folder Type is dynamic. Dynamic folders are populated automatically based on document Keyword values. Documents cannot be added to dynamic folders manually unless the folder is both static and dynamic.
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The folder's Folder Type is set up to only contain other folders.
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The document already resides in the folder. A document cannot be added twice to the same folder.
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The folder is locked by another OnBase user, process, or module. For example, if a user is modifying the folder's Keyword Values in the OnBase Client, then you cannot add a document to the folder.