If you are using Microsoft SharePoint Online, note the following pre-installation requirements:
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The OnBase Web Server must be installed and StatusView must be configured.
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The OnBase Web Server and the SharePoint server must both belong to the same Internet Explorer security zone on client workstations in order for OnBase Web Parts to be displayed correctly in SharePoint.
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The OnBase Web Server and the SharePoint server must both use the HTTPS protocol, and the OnBase Web Server must be configured for HTTPS bindings. One server cannot use HTTP while the other uses HTTPS.
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The OnBase Web Server and SharePoint server are installed in separate domains. The OnBase Web Server must be configured for Active Directory authentication, and there must at least be a one-way trust from the OnBase domain to the SharePoint domain.
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If multiple OnBase integrations for SharePoint are installed, ensure they are all on the same version.