Before configuring the Workflow Process Statistics portlet, ensure that the graphic layout is configured for the life cycle you want to monitor. Graphic layouts are configured in OnBase Studio.
This portlet requires a Business Activity Monitoring license.
If a user has rights to a queue in a life cycle, the user can see all of the queues in the life cycle and the document counts for the queues. If a queue is configured with the Hide Queue setting in OnBase Configuration, the queue will not be displayed in the Process Statistics portlet.
- Select a life cycle from the Life Cycle drop-down list. The Queues list displays the queues in the selected life cycle.
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Select a queue from the Queues drop-down list.
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By default, any warning and alert values configured for the queue in OnBase Configuration are displayed in the monitoring fields. These values determine when a warning or alert is displayed for a queue.
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When a warning or alert is triggered, an icon is displayed next to the queue name in the color you specify for warnings or alerts.
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In the fields provided, enter the appropriate warning or alert values. Available fields are described in the following table:
Field
Description
Display warning when item count meets or exceeds
If a queue's document count is greater than or equal to these values, a warning or alert is triggered.
For example, suppose the warning value is 10 and the alert value is 25. If the queue's document count is 15, a warning is triggered.
Display alert when item count meets or exceeds
Display warning when item count is at or below
If a queue's document count is less than or equal to these values, a warning or alert is triggered.
For example, suppose the warning value is 10 and the alert value is 5. If the queue's document count is 5, an alert is triggered.
Display alert when item count is at or below
Count document as warning when the age of the document meets or exceeds
Enter the age threshold for documents that should trigger a warning or alert. If a document is the same age or older than the values specified, a warning or alert is triggered. These values can be provided in minutes, hours, days, or weeks.
Note:In the next set of fields, you can configure a tolerance to allow a certain number of documents to match or exceed the value configured here without triggering a warning or alert.
Count document as alert when the age of the document meets or exceeds
Display warning when the number of documents older than warning age meets or exceeds
Enter the maximum number of documents that can match or exceed the document age thresholds without triggering a warning or alert.
For example, if a queue always contains five documents older than the warning or alert age threshold, and you do not want those documents taken into account when the portlet displays a warning or alert, enter 5 here.
Display alert when the number of documents older than alert age meets or exceeds
Select a keyword type that you wish to sum. The sum will be used for a warning and/or alert
Select the Keyword Type whose combined values should be displayed in the portlet.
For example, if Amount is selected, the Amount values on all documents in the queue are added together. In the portlet, the Keyword Type and sum are displayed next to the queue's name.
In the next set of fields, you can configure the sum to trigger a warning or alert when it matches or exceeds a specific value.
Display a warning when the sum of keywords within queue meet or exceeds
Enter the sum that should trigger a warning or alert. Each field is limited to 10 characters.
For example, suppose the warning value is 25000 and the alert value is 50000. If the combined value for the selected Keyword Type is 30000, a warning is triggered.
Note:Floating Point Keyword Types are not supported for Keyword sums. Negative values are also not supported.
Display an alert when the sum of keywords within queue meet or exceeds
- Select the Warning Color to use for queues that trigger a warning.
- Select the Alert Color to use for queues that trigger an alert.
- Repeat for each queue in the life cycle.
- Click Save when finished.