In the event that a user syncs the wrong WorkView object to a contact, the sync association can be cleared. In addition, since a contact can only be synced with one application in a single datasource, the sync association will need to be cleared if another application and/or datasource needs to be used for syncing. To clear a sync association:
- In Microsoft Outlook, open the contact that is incorrectly syncing.
- Click the All Fields button.
- Ensure that User-defined fields in this item is selected from the Select from drop-down list.
- Select an item containing Hyland in the name and click Delete. Repeat this step for each item that has Hyland in the name.
If a WorkView object was incorrectly updated due to syncing, it must be corrected manually in the object. Likewise, if the contact was updated incorrectly, it must be corrected manually.