Business Days - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard

It is important to have a thorough understanding of how the system counts business days before configuring any calendars. The following points apply to business days:

  • When counting the number of business days between two dates or times (such as when using Rules involving dates), the system counts only full work days between those times. For example, if the Calendar is configured for a 9am to 5pm work day, and a document arrives in-system at noon on Monday, the document will have spent one full business day in queue at 5:01 Tuesday evening. Although the document spent time in the queue on Monday, only Tuesday was a full work day. Any timers configured to fire off at 5:01 will take that document under consideration. Therefore the document is processed after the first full work day.

Note:

Coverage settings are only available for load-balanced queues in which users are configured as Members. However, a user does not have to be a load balancing member in order to be a coverage user. The only requirements for using coverage are: user group rights to view the queue, assignment to the Org Chart associated with the queue, and having a role that allows for coverage.

Note:

Coverage is not supported for load-balanced queues configured with the rule Match Keyword to Username assignment type.

Note:

In the Client, the Load Balancing Administration screen does not display coverage. It only displays the documents directly assigned to users.