Calendars can be configured for many intended uses. A Business Calendar is the set of workdays applicable to the entire business. This Calendar would be used by Workflow timers and date rules. Business Calendars can be modified for each user by applying the original Calendar and adding a configurable list of days off. In this way, a system can have a basic Business Calendar configured, as well as specific User Calendars for each user. Business Calendars can also be configured as Shift Calendars, applicable to Coverage queues. This is useful for organizations where different departments are on different shift schedules. A different Calendar could be configured for each shift schedule needed.
It is recommended that a single Business Calendar be used for the sole purpose of timers and rules in Workflow. This Calendar will be applied to a life cycle.