Rebalance Queue - Rebalance Queue - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard - OnBase/Workflow/English/Foundation-22.1/Workflow/Studio-Workflow-Actions/System-Category/Rebalance-Queue - 2025-08-05

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard
ft:locale
en-US

Executes load balancing for the specified queue. When this action is executed, existing assignments are cleared and new assignments are made based on the load-balancing queue's configuration. This action allows users to rebalance queues even if they do not have administrative privileges.

Note:

This action is not supported for queues that use Match Keyword to User Name load balancing.

Note:

This action is not supported with load balancing configurations that require user interaction. For example, a Rules Based load balancing queue that uses the Assign to User action with Prompt for User configured is not supported.