Rebalance Queue - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard

Executes load balancing for the specified queue. When this action is executed, existing assignments are cleared and new assignments are made based on the load-balancing queue's configuration. This action allows users to rebalance queues even if they do not have administrative privileges.

Note:

This action is not supported for queues that use Match Keyword to User Name load balancing.

Note:

This action is not supported with load balancing configurations that require user interaction. For example, a Rules Based load balancing queue that uses the Assign to User action with Prompt for User configured is not supported.