There are many load balancing queue options. The following queue types can be configured:
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Allocated Percentage - see Allocated Percentage for more information.
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By Priority - see By Priority for more information.
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In Order - see In Order for more information.
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Keyword Based - see Keyword Based for more information.
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Match Keyword to User Name - see Match Keyword to User Name for more information.
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Rules Based - see Rules Based for more information.
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Shortest Queue - see Shortest Queue for more information.