For load balanced queues in Layer 2 institutional databases:
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Queues configured to load balance by user groups or roles are only supported for use in the Classic Client interface.
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Queues configured to load balance by user groups or users support a separate load balancing configuration for each institution.
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Queues configured to use rules-based by roles load balancing only support a separate Default Recipient for each institution.
For load balanced queues in Layer 3 institutional databases:
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Queues configured to load balance by user support a separate load balancing configuration for each institution.
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Queues configured to load balance by user groups or roles do not support a separate load balancing configuration for each institution.
If you are configuring load balancing in a Layer 2 or Layer 3 institutional database, the following queue types can be configured per institution: Allocated Percentage, By Priority, Keyword Based, Match Keyword to User Name. For Match Keyword to User Name queues, the configured Keyword Type is the same for all institutions.