Load Balancing Considerations for Institutional Databases - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard

For load balanced queues in Layer 2 institutional databases:

  • Queues configured to load balance by user groups or roles are only supported for use in the Classic Client interface.

  • Queues configured to load balance by user groups or users support a separate load balancing configuration for each institution.

  • Queues configured to use rules-based by roles load balancing only support a separate Default Recipient for each institution.

For load balanced queues in Layer 3 institutional databases:

  • Queues configured to load balance by user support a separate load balancing configuration for each institution.

  • Queues configured to load balance by user groups or roles do not support a separate load balancing configuration for each institution.

If you are configuring load balancing in a Layer 2 or Layer 3 institutional database, the following queue types can be configured per institution: Allocated Percentage, By Priority, Keyword Based, Match Keyword to User Name. For Match Keyword to User Name queues, the configured Keyword Type is the same for all institutions.