Shortest Queue - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard

Shortest Queue initially assigns items to users one by one in an orderly fashion. As additional items enter the system, assignments are made to the user with the fewest unprocessed items that is encountered first by the system.

If desired, select the Assign to Logged-in Users check box. Selecting this option will assign documents only to the users that are logged in. If no users are logged in, and documents come into the system, the documents will be equally distributed among all users.

Note:

The Assign to Logged-in Users functionality is currently only supported in the Core.

Note:

If a user in the Unity Client has reached a configured inactivity timeout, that user is no longer consuming a license and is therefore no longer logged in, so the user will not be assigned items in a load-balanced queue using the Assign to Logged-in Users check box.

Queues are evaluated by the system in a loop. A user who processes items after the system has encountered and evaluated his or her queue may then have the shortest queue; however, the new item will not be assigned to that user. This is because the system evaluated that user's queue before the documents were processed, and that user did not have the shortest queue at the time. New items are assigned to the user who has the shortest queue at the time the system encounters it.