Events are task lists that are triggered when certain situations occur within a queue or life cycle.
For example, events can be used to send a notification alerting a manager that an employee's queue has risen above the high watermark limit. Once the item count in the employee's queue rises above the high watermark limit, the event task list is executed, and the notification is sent to the manager.
There are three categories of events:
- Queue events- These events are configured at the queue level, and they are triggered when certain situations occur within the queue for which they are configured. See Queue Events.
- Life cycle events- These events are configured at the life cycle level, and they are triggered when certain situations occur within the life cycle for which they are configured. See Life Cycle Events.
- System events - These events are not tied to life cycles or queues. System events are triggered by events or status changes to specific item types in Workflow. See System Events.
Like other task lists, actions and rules can be configured as tasks for an event. Configured actions and rules are executed when the event is triggered.
Actions and rules that require user interaction are not supported in events.
Events are also configured with properties. Each event type has different configurable event properties. To use an event property, it must be mapped to a Workflow property. When the event is triggered, the Workflow property values are set from the event properties, and then the configured actions and rules are executed.
Event properties can be used by all actions and rules that use properties. Not all properties of an event need to be configured; only those that are required by the event or will be used in the task list must be configured.