Queue Monitoring - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard

Queue monitoring is configured in the Advanced tab of the Properties pane by clicking the Configure button in the Queue Monitoring section.

Watermarks can be set to help monitor how many documents are in a queue at any given time. These watermarks are user-configured integers which help clarify the movements and quantity of documents in any queue.

To configure watermarks:

  1. In the Advanced tab of a queue, click Configure for Queue Monitoring.
  2. Select the Use queue watermarks check box.
  3. Enter the appropriate number of documents for the High Watermark Warning and Alert levels and click the corresponding Log check box.
  4. Enter the appropriate number of documents for the Low Watermark Warning and Alert levels and click the corresponding Log check box.
  5. Click OK.

Entries will be made to the Workflow log under the following circumstances:

  • A document enters the queue (i.e., the queue count is increasing) and the document count reaches the Low Watermark alert.

  • A document enters the queue (i.e., the queue count is increasing) and the document count surpasses the High Watermark alert.

  • A document leaves the queue (i.e., the queue count is decreasing) and the document count reaches the High Watermark alert.

  • A document leaves the queue (i.e., the queue count is decreasing) and the document count goes below the Low Watermark alert.

The watermarks should be configured so that the High Watermark > Low Watermark >= 0. It is not necessary to enable and configure both watermarks.

Note:

Watermarks take into account all transition and moving of documents except for deleting and undeleting documents. If a watermark point is met by deleting or undeleting a document, (e.g., via Document Maintenance or deleting a document from a Document Search Results list), an entry will not be made in the Workflow log.

Note:

E-Forms are supported documents for the purpose of watermarks.

Note:

The Use Watermarks options are also used for Business Activity Monitor functionality.

Note:

The Document Age and Monitor Keyword Sum options are used by the Workflow Dashboard and Workflow Process Statistics StatusView portlets. These settings provide default setting for those portlets. See the StatusView documentation for further information regarding these settings.