To reassign load-balanced items, select an item and click Reassign Item in the ribbon menu.
This displays the Reassign To dialog box, allowing the selected item to be assigned to another User/User Group or role that are also queue members.
When displaying items that are assigned to multiple users in the queue inbox, the Reassign Item button is not available.
You can also reassign items by clicking and dragging the items under the appropriate user/user group. You can select multiple items by pressing the CTRL keyboard key or the Shift keyboard key and then clicking on the items you want to reassign.
To assign an item to a new user or user group without removing the current assignment, click and drag the item to the appropriate user or user group while holding the CTRL key.
When a queue is configured as Match Keyword to User Name or rules-based, the following options are available:
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Unassign From Current User- Select to remove the current assignment from the currently selected item(s) assignment in the Workflow Queue Administration window and add the new assignment.
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Remove All Existing Assignments- Select to remove all existing assignments for the currently selected item(s) and add the new assignment.
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Keep All Existing Assignments- Select to keep all existing assignments for the currently selected item(s) and add the new assignment.
To reassign multiple documents in a queue configured as Match Keyword to User Name, select the documents, right-click, and select Reassign.
To unassign documents, select and drag the documents to Unassigned.
You can also reassign items outside of the Workflow Queue Administration window by clicking Reassign Item on the Queue Administration ribbon.