To rebalance all items in a queue, select a queue and click Rebalance Queue in the ribbon. Items are re-distributed according to the queue's load-balancing logic.
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When the rebalance function is initiated, existing assignments are cleared and new assignments are made based on the load-balancing queue's configuration.
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Items that are locked with a Workflow process lock are skipped and keep their original assignments.
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This button is not available for queues configured as Match Keyword to User Name queues.