To rebalance an individual item, select an item and select Rebalance Item in the ribbon. The item is re-distributed according to the queue's load-balancing logic.
Note:
When the rebalance function is initiated, existing assignments are cleared and new assignments are made based on the load-balancing queue's configuration.
Note:
You can also rebalance items or queues outside of the Workflow Queue Administration window by selecting Rebalance on the Queue Administration ribbon and choosing Rebalance Item or Rebalance Queue.