View the Inbox of Another User - Workflow - English - Foundation 22.1 - OnBase - Premier - external - Standard - Premier - Standard

Workflow

Platform
OnBase
Product
Workflow
Release
Foundation 22.1
License
Premier
Standard

You can view another user's inbox in a load-balanced queue by right-clicking the queue name and selecting Show Other User's Inbox or by clicking Show Other User's Inbox on the Queue Administration ribbon.

Note:

If Show Other User's Inbox is not displayed, you do not have rights to this functionality. Contact your system administrator for further information.

Note:

You cannot view unassigned items in a Match Keyword to User Name queue.

Note:

You cannot view unassigned items in an approval queue.

Selecting this option displays a dialog box where you can choose to view another user's inbox. All users who are load-balancing members are displayed:

You can select to view the inbox of a particular user, all items (<All Users>), or items not currently assigned to a user (<Unassigned Items>). You can also click in the list of users and type the name of a user to go directly to that user. After you click OK, the Inbox pane displays the name of the selected user:

In the case of a Coverage queue, the Show Other User's Inbox options will not reflect coverage documents.

When a load balanced queue is configured as Match Keyword to User Name, the Show Other User's Inbox list only includes the names of members assigned to the selected load balanced queue. The Queue Administration dialog box includes all users that have items assigned to them, regardless of whether they are members assigned to the selected load balanced queue.