The contents of the Inbox can be filtered to only display the items that meet certain search requirements.
If the document or queue is accessed through Document Retrieval or StatusView, any configured filters will not be applied.
In order to use a filter, you must select the appropriate filter to apply to the Inbox. To select a filter to apply, click Apply Filter on the Workflow tab and select a filter. Alternatively, if the inbox toolbar is enabled, select the Filter button on the inbox toolbar and select a filter. See Workflow User Options for more information on enabling the inbox toolbar.
If you are using a filter form, the filter form will display in the Configure Filter: [Name of filter] window. Enter the filter's requirements and submit the form by clicking a button on the form or pressing the Enter key. You can refresh the filter and enter new requirements by selecting Edit Filter... from the Apply Filter drop-down list.
The items matching the filter's requirements are displayed in the Inbox. If a Could not load filter E-Form message is displayed, the selected filter is unavailable.
Depending on the queue configuration, you may not have the option to filter a queue.
A filter form will only display if the filter has been configured to use a form. Not all filters need forms.
When a filter is applied to the Inbox, the name of the filter is displayed in the status bar. To remove the filter, click the name of the filter in the status bar:
If Apply Filter | None is selected, a filter is not currently applied to the Inbox.
If a Keyword Type that is used as a display column has more than one value for an item, the item will be listed for each Keyword Value.