You can perform load balancing and ownership administration tasks by selecting the appropriate queue and clicking the Queue Administration button:
This button only functions if the selected queue is configured as a load balanced or ownership queue.
The logged-in user must have one of the following administrative privileges: Workflow Administrative Processing, Load-Balancing Administration, or Ownership Administration.
The Workflow Queue Administration dialog box is displayed.
Users that are currently logged in and consuming a client license are denoted with ** following their name.
Users configured as members for load balancing queues will always appear in Queue Administration regardless of the number of documents assigned to them.
In queues configured with Match Keyword to User Name load balancing, users configured as load balance members, as well as users that are not configured as load balance members but have documents assigned to them, are displayed in the Workflow Queue Administration dialog box.
This dialog box allows you to manually perform load balancing functions.
Click Refresh to refresh the display of documents in the queue without transitioning documents out of the queue.
The following right-click options are available when items are selected in the Workflow Queue Administration window:
Option |
Description |
---|---|
Keywords |
Displays the Add/Modify Keyword dialog box, and allows you to add or modify document Keyword Values. When a Keyword is changed on a document in a queue configured as Match Keyword to User Name, the user name assignments will automatically refresh in Queue Administration. Note:
The Queue Administration interface must be refreshed to reflect changes to Keyword values that display in an Auto-Name string. |
History |
Displays the Document History dialog box, which lists the past actions performed on the document. |
Create List Report |
List reports contain document information. The reports can be generated for queues or selected documents within a queue. See Create List Report. |
Properties |
Displays the Document Information for Document Handle <nnn> window. This window displays certain attributes stored for the document, some of these values reflect data stored in the database tables for that document. Note:
This menu option may or may not be available depending on user rights. |
Reassign Item |
Displays the Reassign Item dialog box. See Reassign Items. |
Rebalance Item |
Rebalances the selected item according to the load-balancing logic applied to the queue. See Rebalance Items. |
Open in New Window |
Displays the selected document in a new window. |
You may have more options available depending on user rights and licensing. You may also not have any of these options depending on granted user rights.
When modifying Keyword Values with the right-click menu, the document's Auto-Name string will not update.