To rebalance items in a queue according to the configured load-balancing logic, click Rebalance Queue.
To redistribute the selected item or items according to the load-balancing parameters configured, select an item or items and click Rebalance Item, or right-click and select Rebalance Item.
Note:
This option is not available for Match Keyword to User Name load balancing queues.
Note:
When the rebalance function is initiated, existing assignments are cleared and new assignments are made based on the load-balancing queue's configuration.
Note:
Items that are locked with a Workflow process lock are skipped and keep their original assignments.