The Professional Services Group (PSG) at Hyland Software, Inc. (HSI) is exclusively responsible for technical involvement with all OnBase Workflow implementations. OnBase Solution Providers can engage the PSG in either an advisory role, or as the primary provider of the design, installation, and integration or support of OnBase Workflow solutions. Prior to engagement, OnBase Solution Providers must sign an integration services agreement, provide a detailed statement of work, and issue a purchase order for PSG services.
Hyland Software's PSG must play the role of primary provider in any case where the OnBase Solution Provider is not an HSI-certified OnBase Workflow installer.