Unidentified items should be handled when they occur. However, some may be in the system from a previous time or from a different process. It is vital to determine the cause of any errors and correct them. It is also possible that the unidentified items may be vital documents.
To review all SYS Unidentified Items in the system:
- From the Client module, Select File | Open | Retrieve Document, or click the Retrieve Documents toolbar button.
- Select the System Documents Document Type Group and the SYS Unidentified Items Document Type.
- Click Find. Ideally, there should be no documents. If there are any, open the documents and verify that they are actual documents. Occasionally, extra field separators or tag characters may be separated out. If the item is an actual unidentified document, the process used may need to be modified.
- To determine the batch the document belongs to, select it in the Document Retrieval list and right-click or right-click from an open document.
- Select Properties. This screen will display the batch number the document is a part of. From here, the batch can be found and the process format determined. Most likely, the batch will be in the Committed queue.