Accessing a Restricted Patient Record - Hyland Clinician Window - 23.1 - 23.1 - Other - external

Hyland Clinician Window

Hyland Clinician Window

To maintain patient privacy, users without viewing permissions can be restricted from viewing patient records. In the event of an emergency, a user can access a restricted patient record for a short period of time.

To access a restricted patient record:

  1. Open the patient record in Hyland Clinician Window. A restricted access message is displayed.
  2. Click Break the Glass. A message is displayed indicating that you can now review the restricted content for a short period of time. During this time, actions taken on the patient record are monitored and reviewed.

    Access to restricted content expires only when the specified expiration time is reached. Logging out of Clinician Window before the expiration time does not revoke access or require you to request emergency access again when logging back in to Clinician Window prior to the expiration time.

    When viewing the restricted patient record from the Patient Overview, emergency access is indicated in the bottom left corner:

  3. When the time allotted to view restricted content expires, a restricted access expired message is displayed.
  4. Click or tap one of the following options:
    Option Description
    Break the Glass Grants access to restricted content again for a specified amount of time.
    Note: For more information on the specified amount of time allotted to view restricted content, see your system administrator.
    Cancel Returns to display only unrestricted content for the patient record.