ENC00 - Error Resolution - Hyland Integration for Encompass - 22.1 - 22.1 - Ready - Other - external

Hyland Integration for Encompass

Platform
Other
Product
Hyland Integration for Encompass
Release
22.1
License

If errors are encountered within the ENC00 - Encompass Integration Workflow queue, the Encompass Polling Form is routed to the ENC00 - Error Resolution Workflow queue. This queue does not consist of any automated logic. Rather, a system administrator must review the error and select from one of the following Ad Hoc Tasks (available in the Tasks ribbon group of the Workflow ribbon):

Ad Hoc Task

Description

Remove from Life Cycle

Removes the selected document from the ENC00 - Encompass Integration life cycle.

To Encompass Integration

Verifies if the Document Type of the selected document is Encompass Polling Form. The following actions may occur:

  • If the Encompass Polling Form Document Type is confirmed, Error Reporting Form keywoord value is deleted and the form is routed back to the ENC00 - Encompass Integration queue. Any additional modifications (for example, correcting errors related to the Polling Date values) must be manually corrected by the system administrator.

  • If the Encompass Polling Form Document Type is not confirmed then the document remains in the ENC00 - Error Resolution queue.