When contacting your solution provider, please provide the following information:
-
The product where the issue was encountered.
-
The version and build of the product.
-
The type and version of the connected database, such as Microsoft SQL Server 2014 or Oracle 12c, and any Service Packs that have been installed.
-
The operating system that the workstation is running on, such as Windows 10 or Windows Server 2012 R2, and any Service Packs that have been installed. Check the supported operating systems for this module to ensure that the operating system is supported.
-
The name and versions of any applications related to the issue.
-
The version of Internet Explorer, and any Service Packs that have been installed, if applicable.
-
A complete description of the problem, including actions leading up to the issue.
-
Screenshots of any error messages.
Supplied with the above information, your solution provider can better assist you in correcting the issue.