Contacting Support - Microsoft 365 Hyland Outlook Office Add-In - 1.0 - 1.0 - Other - external

Microsoft 365 Hyland Outlook Office Add-In

Platform
Other
Product
Microsoft 365 Hyland Outlook Office Add-In
Release
1.0
License

When contacting your solution provider, please provide the following information:

  • The OnBase version and build.
  • The type and version of the connected database, such as Microsoft SQL Server 2022 or Oracle 21c, and any Service Pack that has been installed.
  • The operating system that the workstation is running on, such as Windows 11 or Windows Server 2022, and any Service Pack that has been installed. Check the supported operating systems for this module to ensure that the operating system is supported.
  • The name and version of any application related to the issue.
  • The version of your internet browser and any updates that have been installed, if applicable.
  • A complete description of the problem, including actions leading up to the issue.
  • Screenshots of any error messages.

Supplied with the above information, your solution provider can better assist you in correcting the issue.