Fax Agent enables you to process incoming faxes directly into Perceptive Content by converting them into documents. You can configure Fax Agent to send incoming faxes directly into Perceptive Content and optionally add them to a workflow. You can also send outbound faxes that can include documents and an optional cover page. Fax Agent enables you to manipulate faxed documents in the same manner as any other documents. Using Fax Agent simplifies your business processes, eliminates the need for printing hard copies, and makes scanning faxes into the system obsolete.
Fax Agent requires a Brooktrout TR1034 PCI or TR1034 PCIe fax board. Fax Agent supports an unlimited number of inbound fax lines depending on your board model and the number of channels it supports. Fax Agent supports inbound fax transmission through analog, digital, direct inward dialing (DID), and T-1 lines.
You can send faxes to workflow queues based on the DID number, Caller ID number, or telephone line linked to a channel on the fax board. The workflow queue routing options that are available depend on how your phone lines are configured. After processing your faxes, the system converts them to documents that you can view, print, annotate, and email.