The following information describes how you can resolve an issue experienced by a user who is capturing files with Package Mode.
The basket set in the capture profile resides in an inactive basket group
| Cause | Resolution |
|---|---|
| You attempt to use a profile set to capture files into a particular basket, but the basket resides in an inactive basket group. | Modify the capture profile so that you select a basket that resides in an active basket group or the status of the basket group in which the basket resides to Active. |
A conflict exists because the application plan is defined to store the document in a folder but the basket definition is not
| Cause | Resolution |
|---|---|
| You attempt to capture files into a basket that is defined to store the files in a drawer using document keys, but the map in the application plan is defined to store the files in a folder using a path. | Modify the basket so that it stores the files in a folder, modify the application plan so that the map does not store the files in a folder, or specify a different application plan for Package Mode |
The capture profile setting for the basket group or basket definition is invalid
| Cause | Resolution |
|---|---|
| The capture profile set for the basket group or basket is inactive. | Select the Profile check box in the basket group or the basket definition. |
| The capture profile set for the basket group or basket was deleted from the Perceptive Content system. | Select a different capture profile for the basket group or the basket in the Profile list. |