If you experience issues using tasks, you can try any of the following possible resolutions.
I don’t see a document task in = Folder Viewer
| Cause | Resolution |
|---|---|
| If you create a document task and then add that document to a folder, the document task does not appear in the Tasks grid in Folder Viewer. | Only document tasks you create in Folder Viewer appear in the Tasks grid in Folder Viewer. |
Not all location options are available when I create a task
| Cause | Resolution |
|---|---|
| The task template you are using to create a task does not have the Task location set in the Components area of the task template. | Use a different task template or select an available location option. |
| When you are in Folder Viewer and do not have a document open in ImageNow Viewer - Folder, the only Location option available is Folder. | To create a document or page task in Folder Viewer, the associated viewer, ImageNow Viewer- Folder must be open. |
| When in ImageNow Viewer, Folder is unavailable because you are not in a folder. | Folder is only available when you create a task in Folder Viewer. |