Reason lists are created to provide users with predefined reasons for putting workflow items on hold. To modify a reason list for putting an item on hold, complete the following steps.
-
Complete one of the following actions,
depending on the situation.
Situation Steps Modify a hold reason list in Management Console - In Management Console, in the left pane, under Select Department, select a department from the list.
- In the left pane, click Workflow.
- Click the Reason Lists tab.
- Click the list you want to change and then click Modify.
Modify a hold reason list in Workflow Designer - Double-click the queue.
- In the Queue Properties dialog box, click Reasons in the left pane.
- In the Select a reason list to use when placing items On Hold in this queue list, click the list you want to change and then click Modify.
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In the Reason List dialog box, on
the General tab, change the name and description
if necessary.
Note: You cannot change the name of a system list (Apply Signature, Void/Expire Digital ID, or Void Signature).
-
To make the reason list inactive, clear the Is
active check box.
Note: You cannot disable a system list.
- In the List Members tab, add, remove, or rearrange reasons.
- Click OK.