This document assumes you are installingPerceptive ContentServer for thefirst time or that you have no earlier versions running on your computer. To update or upgrade from a previous version, see the Perceptive Content Update Guide. Sections of the update guide may reference procedures in this installation guide.
Before you install, verify the following information.
- On the Perceptive Content Server system, check the Windows Event Viewer to make sure that the computer has no DNS, hardware, or critical Windows errors.
- The Perceptive Content Server requires Visual C++ Redistributable for Visual Studio 2012. You can download the installer from https://www.microsoft.com/en-us/download/details.aspx?id=30679
- Verify that your system meets the requirements in the Product Technical Specifications. Then, verify your product compatibility outside ofPerceptive Content,such asthe compatibility between the service pack level of the operating system and your version of Microsoft SQL Server.
- The server and client system time must be synced to GMT using third-party time server software.
- The installer requires both the current user and SYSTEM user to have read/write access to the Perceptive Content shared directory (IMAGENOWDIR6).
In addition, we recommend that you have the Microsoft SQL Server database running on a different computer than the computer with Perceptive Content Server.
Note: When installed on a Windows Server operating system, all agents
that read to or write from the OSMs must be set to run under a domain service account if
you are using a remote storage device.