Perceptive Content Perceptive Manager and Department Manager accounts must have the proper permissions to access the production and test environments. Ensure that both environments meet the following prerequisites.
- Ensure that the Perceptive Manager account for Perceptive Content Server is the same for both servers.
- For all Windows Server operating systems, ensure that Perceptive Content users have the Log on locally and Access this computer from a network logon permissions.
- In the test environment, ensure that any Perceptive Content service running with an account other than LOCAL SYSTEM mirrors the same account on the production server. This ensures that the Perceptive Content service has the correct NTFS permissions to read, write, and modify files on a remote server.