Troubleshoot digital signatures - Use Forms - Foundation 24.1 - Foundation 24.1 - Ready - Perceptive Content - external

Use Forms

Platform
Perceptive Content
Product
Use Forms
Release
Foundation 24.1
License

If you experience issues adding or viewing digital signatures in Perceptive Content, you can try any of the following possible resolutions.

I cannot sign or add a signature representation to a document

Cause Resolution
The file type does not allow annotations. You can add visual representation only to raster images, such as the TIFF, BMP, JPEG, GIF, and PNG image format.
The Digital Signature annotation button is not available. Use the ImageNow Viewer File menu to sign the document.
Your Perceptive Content signing password is invalid. Contact your Perceptive Content administrator to get this resolved.
The document is checked out. Check the document in or ask the user who has the document checked out to check it in.

My signing password does not work

Cause Resolution
If the password hint does not remind you, you need your password reset. Contact your Perceptive Content administrator so he or she can Expire a Digital ID or Woid a Digital ID