If you experience issues adding or viewing digital signatures in Perceptive Content, you can try any of the following possible resolutions.
I cannot sign or add a signature representation to a document
| Cause | Resolution |
|---|---|
| The file type does not allow annotations. | You can add visual representation only to raster images, such as the TIFF, BMP, JPEG, GIF, and PNG image format. |
| The Digital Signature annotation button is not available. | Use the ImageNow Viewer File menu to sign the document. |
| Your Perceptive Content signing password is invalid. | Contact your Perceptive Content administrator to get this resolved. |
| The document is checked out. | Check the document in or ask the user who has the document checked out to check it in. |
My signing password does not work
| Cause | Resolution |
|---|---|
| If the password hint does not remind you, you need your password reset. | Contact your Perceptive Content administrator so he or she can Expire a Digital ID or Woid a Digital ID |